On-Demand; August 1-19, 2023:
The on-demand modules are a series of custom-made videos for this workshop that explore several essential concepts and tools for clinical communication in veterinary medicine. The intent of the on-demand modules is for all participants to develop an understanding and familiarity with existing terminology and some of the evidence behind clinical communication as a skillset that is both useful and expandable. This material is intended to be completed prior to the live virtual and in-person sessions and will be available on demand specifically to allow participants to access the material at their own pace and to pause or rewind to review the content, as needed.
Live Virtual; August 20-22, 2023:
The live virtual session will bring all participants together online to interact with subject matter experts in a small group setting. The intent of the live virtual workshop is to generate interactions where participants can build on information from the on-demand sessions, using their own experiences and knowledge, to explore and problem-solve communication situations. Through these interactions, participants can develop, better understand, and apply approaches to future communication interactions. This portion of the course is a springboard for the in-person workshop.
In Person; September 8-10, 2023:
The in-person sessions are the culmination of the workshop. Participants will interact one-on-one with actors who are trained as simulated clients. This method will allow participants to navigate specific, challenging communication scenarios. These scenarios have been created for this workshop, specifically. The in-person workshop format provides real-time feedback and an opportunity to try different communication approaches in a realistic clinical setting. Group debriefings will allow time for reflection and connecting with peers.
Course Learning Objectives:
The course is designed to appeal equally to early-career, mid-career, and advanced-career participants.
By the end of this course, participants will have increased their abilities to:
- Engage in joint decision-making with clients efficiently.
- Break bad news while helping clients proceed with next steps.
- Set boundaries with clients and still maintain a positive relationship.
- Manage confrontational interactions with less stress.
- Work with emotional clients without taking on their emotion.
- Comfortably have a consultation with a client that has seen many other specialists.